![]() ![]() Dont select the checkbox next to the user for this step. In the left navigation pane, choose Users. Instead, tap on the Begin Recovery option. If you sign in directly, you will lose all your data. Give your approval for the license terms. Complete the account recovery process and tap OK. To register an MFA device Open the IAM Identity Center console. Download and install the Microsoft Authenticator app on your new phone.Or, authenticate the recovery account via an alternative MFA (multi-factor authentication) method such as email, SMS, or password. Enter the verification code you receive on your old mobile device.Enter the recovery account email address linked to your Microsoft Authenticator backup.Tap Begin Recovery (scroll down if you don’t see the option).Open the Microsoft Authenticator app, agree to its license terms, and skip any prompts to sign in.Download Microsoft Authenticator from the Apple App Store or Google Play Store.That is not an issue on Android-you can use a different Google Account if you want. If you’re moving to a new iPhone, make sure to sign into the device with the same Apple ID as your old iPhone. How to move Microsoft Authenticator to a new phone Open the Microsoft Authenticator app on an older mobile device. Do not remove any accounts or the app from the old phone yet. You’re ready to transfer your Microsoft Authenticator data to your new phone. Transfer Microsoft Authenticator to the New Phone ![]() Note: If you have trouble backing up Microsoft Authenticator on an iPhone, open the Settings app for iOS, tap Apple ID > iCloud, and ensure that the switch next to Authenticator is active. To set up Microsoft Authenticator on your new phone, follow these steps: Open the Microsoft Authenticator app on your old phone. ![]()
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